Privacy Policy

Signal IQ ("we," "us," or "our") operates the website usesignaliq.com and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Information we collect

We collect information from two types of users: homeowners who receive communications from us, and roofing contractors who use our platform to receive leads.

Homeowner information

We obtain homeowner information from publicly available sources, including:

• County assessor records — Property details such as year built, assessed value, and ownership status. These are public records maintained by your local county government.
• NOAA weather data — Storm history and severe weather events for your geographic area, provided by the National Oceanic and Atmospheric Administration.
• Skip-tracing services — Contact information (phone numbers and email addresses) obtained through licensed data providers that aggregate publicly available records such as deed transfers, voter registrations, and utility connections.

We do not purchase data from unauthorized sources. All homeowner data comes from the same public databases used by real estate professionals, title companies, and insurance adjusters.

Contractor information

When roofing contractors sign up for our platform, we collect information they provide directly, including name, business name, email address, phone number, service area, and payment information. This information is used solely to deliver our services and process transactions.

Website visitors

When you visit usesignaliq.com, we may collect standard analytics data including IP address, browser type, pages visited, and referring URL. We use this information to improve our website and understand how visitors interact with our content. We use Meta Pixel for conversion tracking on our contractor-facing pages.

How we use your information

• To identify properties that may benefit from a professional roof inspection
• To contact homeowners via text message about available inspection services
• To connect interested homeowners with a licensed local roofing contractor
• To provide roofing contractors with qualified lead information
• To process payments from contractor customers
• To improve our services, website, and data accuracy
• To comply with legal obligations

Text messaging and TCPA compliance

Signal IQ sends text messages to homeowners whose properties match our qualification criteria. Our messaging practices comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations:

• 10DLC registration — Our messaging campaigns are registered through the 10-Digit Long Code (10DLC) system, which requires carrier verification of our business identity and messaging use case.
• DNC scrubbing — All phone numbers are scrubbed against the National Do Not Call Registry before any outreach.
• Opt-out — You can stop receiving messages at any time by replying STOP to any text from us. Opt-out is processed immediately and permanently.
• Reasonable hours — We only send messages during reasonable daytime hours in your local time zone.
• Message frequency — We limit our outreach. You will not receive repeated or excessive messages from us.

How we share your information

We share homeowner information only in the following circumstances:

• With your assigned contractor — When you express interest in a roof inspection (e.g., by replying YES to our text), we share your contact information and property details with one licensed local roofing contractor. We connect you with one company — not multiple competing contractors.
• Service providers — We use third-party services for text messaging delivery, website hosting, and analytics. These providers process data on our behalf and are contractually required to protect your information.
• Legal requirements — We may disclose information when required by law, court order, or governmental regulation.

We do not sell your personal information to third parties. We do not share your phone number with marketing companies, data brokers, or anyone other than the single contractor assigned to your area.

Data security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your rights

You have the right to:

• Opt out of messages — Reply STOP to any text message or email us to be removed from all future communications.
• Request your data — Ask us what personal information we hold about you.
• Request deletion — Ask us to delete your personal information from our records.
• Correct inaccuracies — If any information we hold about you is incorrect, let us know and we will update it.

To exercise any of these rights, contact us at [email protected].

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or our data practices, contact us at:

Signal IQ
Email: [email protected]